Nintendo Switch Charging Port / Docking Repair – Mail-In Service

Restore charging and docked TV output to your standard Nintendo Switch with professional USB-C charging port repair from Helton’s Computer Repair LLC.

This is a mail-in repair service. You must send your Nintendo Switch console to us for inspection, repair, and testing.

Free return shipping is included.

Compatible Console

This service is specifically for the standard Nintendo Switch.

This listing does not cover:

• Nintendo Switch OLED

• Nintendo Switch Lite

• Nintendo Switch 2

Please order the repair service that matches your exact console model.

Common Charging and Docking Problems

This service may be right for your Nintendo Switch if you are experiencing:

• The console will not charge

• The charging cable must be held at an angle

• The USB-C charging port feels loose or damaged

• The charging cable will not fit securely

• Bent, broken, or missing pins inside the charging port

• Slow or intermittent charging

• The console displays a charging symbol but does not gain power

• The console will not connect to the dock

• No picture appears on the television

• The dock light flashes or turns off

• The console charges but does not display on the television

What’s Included

• Professional inspection of the console

• Removal of the damaged USB-C charging port

• Installation of a compatible replacement USB-C port

• Professional micro-soldering installation

• Cleaning and inspection of the charging-port area

• Inspection of surrounding charging and video-output circuitry

• Charging-system testing

• Docking and television-output testing

• Full console functionality testing

• 90-day warranty on parts and workmanship

• Free return shipping back to you

Important Diagnostic Notice

This service covers replacement of the USB-C charging port.

Charging and docking problems may also be caused by:

• A damaged M92T36 charging or video-output IC

• A damaged BQ24193 charging IC

• A failed power-management component

• Damaged filters, capacitors, or surrounding components

• Battery failure

• Motherboard damage

• Liquid damage or corrosion

• A faulty dock, charger, or HDMI cable

• Lifted solder pads or damaged traces

• Previous repair damage

If additional damage is discovered, we will contact you with an updated estimate before completing extra repairs.

Additional repairs will not be performed without your approval.

Docking and Video-Output Notice

The console will be tested for charging and docked television output after the USB-C port replacement.

Replacing the USB-C port may not correct a docking problem caused by damaged motherboard circuitry, a defective dock, an incompatible charger, a damaged HDMI cable, or another hardware failure.

How the Mail-In Service Works

1. Place your repair order.

2. Securely package and mail your Nintendo Switch to us.

3. Include your order number and a description of the problem.

4. We will inspect, repair, and fully test the console.

5. We will contact you if additional repairs or charges are required.

6. After the repair is completed, your console will be returned with free return shipping.

What You Need to Send

Please send:

• Standard Nintendo Switch console only

• Your order number

• Your name, phone number, email address, and return shipping address

• A description of the charging or docking problem

• A note stating whether the console charges, powers on, or displays on a television

• A note stating whether it has been repaired previously

Please remove the Joy-Con controllers, game card, microSD card, case, screen protector, straps, dock, charger, HDMI cable, and other accessories unless requested.

Mail-In Instructions

Mail your console to:

Helton’s Computer Repair LLC
ATTN: Mail-In Repair
1013 E. Main St.
Building B
Alice, TX 78332

We recommend using a shipping service that provides tracking and insurance. Package the console securely to prevent movement or damage during shipping.

Click here for tips on how to pack and ship your Nintendo Switch for repair.

Previous Repair Attempt Notice

Please let us know if another repair shop or technician has previously worked on the console.

Consoles with lifted solder pads, damaged traces, missing components, excessive heat damage, corrosion, modified wiring, or incomplete previous repairs may require additional work and additional charges.

Liquid Damage Notice

Liquid damage, corrosion, rust, or contamination may require additional cleaning or motherboard repair.

Liquid-damaged consoles cannot always be repaired, and successful repair cannot be guaranteed.

Data and Storage Notice

Please back up your data when possible and remove the game card and microSD card before mailing your console.

Helton’s Computer Repair LLC is not responsible for data loss caused by an existing hardware failure, inspection, repair, testing, or shipping.

Repair Time

Most Nintendo Switch USB-C port repairs are completed within a few business days after the console arrives and is inspected.

Additional time may be required during holidays, weekends, periods of high repair volume, parts shortages, previous repair damage, or unforeseen circumstances.

Free Repair Estimate

Need help with another game console, controller, smartphone, tablet, computer, or electronic device?

Ask for a Free Estimate

Questions or Compatibility Help

For questions about compatibility, pricing, or another repair service, please contact us.