Helton's Computer Repair LLC - Privacy Policy

Last Updated Date: February 26, 2025

This Privacy Policy describes how Helton's Computer Repair LLC ("we," "us," or "our") collects, uses, and shares personal information of users of our services, including our website, in-store services, and communications, including SMS/text messaging.

1. Information We Collect

We collect the following types of information:

  • Personal Information: This includes your name, address, phone number, email address, and payment information (credit card details are processed securely through our payment processor and are not stored by us).

  • Device Information: This includes the make, model, and IMEI/Serial number of the device you bring in for repair, as well as any passwords or security codes you provide to us for diagnostic purposes.

  • Repair Information: This includes details about the repairs requested, the services performed, the parts used, and the repair cost.

  • Communication Information: Records of communications we have with you, including emails, phone calls, and SMS/text messages (managed via RepairDesk, as described below).

  • Website Usage Information: If you use our website, we may collect information about your browsing activity, IP address, browser type, and operating system.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide repair services: This includes diagnosing the problem, performing the repair, communicating with you about the status of the repair, and processing payment.

  • To communicate with you: This includes sending you appointment reminders, repair updates, and responding to your inquiries. 

  • To improve our services: We may use your information to analyze trends, identify areas for improvement, and develop new services.

  • For marketing purposes: With your consent, we may send you promotional offers and information about our services.

  • To comply with legal obligations: We may be required to disclose your information to comply with legal obligations, such as court orders or subpoenas.

  • To protect our rights and interests: We may use your information to protect our rights and interests, such as to prevent fraud or enforce our terms and conditions.

3. Sharing Your Information

We may share your information with the following categories of recipients:

  • Service Providers: We may share your information with third-party service providers who assist us with providing our services, such as payment processors, shipping companies, and IT support providers.

  • (SMS/Text Messaging): Your mobile phone number and related information are shared with our point of sale provider for the purpose of managing SMS/text messaging communications as described below.

  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. SMS/Text Messaging (Managed via RepairDesk)

We use SMS/text messaging through our point-of-sale (POS) provider to communicate with you regarding appointment reminders, updates on repair progress, missed call or request a review. 

  • Consent: By providing your mobile phone number and opting in to receive SMS messages from us, you consent to receive text messages from Helton's Computer Repair LLC for the specified purposes. You may provide consent verbally.

  • Opt-Out: You can opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us. Doing so will remove you from all SMS campaigns managed through our POS provider.

  • Message Frequency: Message frequency varies. You will primarily receive messages related to scheduled appointments and updates on the status of your repairs. 

  • Message and Data Rates May Apply: Message and data rates may apply. Check with your mobile carrier for details.

  • 10DLC Compliance: We are committed to complying with all applicable 10DLC (10-Digit Long Code) regulations and guidelines. 

  • Permitted Message Types: We only send the following types of SMS messages:

    • Appointment Reminders: Notifications about upcoming scheduled appointments.

    • Repair Updates: Updates on the status of your device repair (e.g., diagnostic complete, parts ordered, repair completed).

    • Missed call: If we miss a call from you, we’ll drop you a message 

    • Review request: If we have completed a repair, we request you share your feedback on our Google profile. 

  • No Sharing of Information: We do not share your personal information, including your email address or mobile phone number, with any third parties/affiliates for marketing or promotional purposes. Any other mention of data sharing in this agreement excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Other Tracking Technologies 

We may use cookies to improve your experience on our website. Cookies are small text files that are stored on your computer or mobile device when you visit a website. We use cookies to remember your preferences, track your browsing activity, and personalize your experience. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our website.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a more extended retention period is required or permitted by law.

8. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.

  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.

  • Opt-out of marketing: You have the right to opt out of receiving marketing communications from us at any time.

To exercise these rights, please contact us using the contact information below.

9. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Effective Date" at the top of this policy. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Helton's Computer Repair LLC
1011 E. Main Street,
Alice, Texas 78332
+1 (361) 236-7674
info@hcr.info

Privacy Statement

We will sometimes ask clients for personal information such as name, address, e-mail address, or phone number. Providing us with your information will simply help us locate your account, provide technical support, and answer your questions. Heltons Computer Repair LLC will take all appropriate steps to keep your personal information confidential. Those steps include limiting access to client information databases, communicating this policy statement to all Heltons Computer Repair LLC employees, and establishing and enforcing penalties for violation of this statement.

Heltons Computer Repair LLC does not sell, rent, or give away personal information to other companies. Heltons Computer Repair LLC uses “cookies” on the site. The cookies tag each visitor’s browser with a random, unique number. The cookie simply assigns a number and does not disclose any personal information about the person using the browser. By noting where these uniquely numbered browsers go on our site, we can study traffic patterns and improve our site.

Security Statement

HCR.info maintains secure servers using industry-accepted encryption and firewall technology. For your convenience and added security, all information submitted through our Contact Us page is encrypted and sent to us via 128bit SSL Secured Socket Layer. Other alternatives are made available to you at your choice and discretion.

For your security, HCR.info does not see or store credit card information when you purchase through our platform. We use a third-party payment processor (Square) that specializes in credit card security. Our payment processor will flag inconsistencies as fraud and may deny payment if your information is incorrect. Please be sure to double check your billing details when you place an order.

HCR.info has no responsibility or liability to you or anyone else beyond providing these security measures. HCR.info is not liable or responsible for the sufficiency of these measures or any others from time to time implemented on the site.

Disclaimer

Neither HCR.info, the web site developer, or the web host are or shall be liable to you or any other user of this site, for the information on the site, including without limitation for its accuracy or timeliness, or for any reason whatsoever arising from the information on the site.

HCR.INFO, ITS AFFILIATES AND AGENTS, SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RESULTING FROM THE USE OR INABILITY TO USE THE HCR.INFO WEB SITE, THE CONTENT OF THE WEB SITE, OR THE PRODUCTS OR SERVICES AVAILABLE ON OR THROUGH THE WEB SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORTOR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT HCR.INFO HAS BEEN OR IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.